Quality, Efficient & Person-centred Service
About Us
Pride Community Care is a domiciliary care company providing a wide range of services to clients, with the key aim of supporting them to remain independent within their own homes. We offer a bespoke service, delivered in a manner that respects the wishes, privacy, feelings, and preferences of the service user and upholds their rights and dignity. Our priority is to ensure our services safeguard and promote our service users’ health, independence, and quality of life.
Our Objectives
At Pride Community Care, our objectives are:
- To ensure our services are personalised and have positive outcomes for each service user.
- To deliver the highest standard of care from a very experienced care and management team.
- To ensure that all service users have a right to their independence, privacy, dignity, and fulfilment.
- To ensure all service users values are respected in relation to race, age, religion, disability, sex, and sexual orientation.
- To ensure our service is well led and acts on feedback from service users.
- To provide a flexible and efficient care service.
- To assist the service users in remaining in their own homes and preventing hospital admissions.
Staff:
We will support all staff at Pride Community to achieve their required mandatory training, including:
- Safeguarding
- Infection Control
- First Aid
- Health and Safety
- Food Safety
- Communication
- Record-Keeping
- Fall Prevention
- Equality and Diversity
- Manual Handling
- Medication Awareness
- MCA/DOLS
- Dignity & Privacy
- Dementia Care
- Oral Care
- Mental Health Awareness
- Person-Centred Care
We will support all new care staff to achieve their care certificate within their first three months of employment and encourage our team members to complete a Health and Social Care diploma. All staff members will have six one-to-one sessions a year, offering our support and guidance.
Leadership
Pride Community Care is led by experienced and professional management.
Tracy Britcher, co-director, has vast experience working in the Health and Social Care sector, including working as an NVQ assessor supporting care staff to achieve their qualifications. Tracy has an NVQ Level 3 in Team Leading and Customer Service and a Level 5 Diploma in Leadership for Health and Social Care. Tracy also has a Level 3 in Health and Social Care, a Level 4 in Leadership and Management and many years experience as a registered manager.
Lucy Britcher, co-director, has been working in the care sector since 2001 and is richly experienced in domiciliary care, supporting clients with their independence within the home. Lucy also worked for the South East Coast Ambulance Service in patient transport and procurement, a role that saw her support staff and ensure that all work was expertly delivered to deadlines. Lucy was also a team leader within the service, and has a GNVQ in Health and Social Care.
Complaints Procedure
All complaints will be dealt with in confidence and will be taken seriously. We encourage the involvement of service users in every aspect of their care and actively seek feedback to further enhance our service. In addition to this, we will conduct regular quality checks, and service user questionnaires will allow us to further act on feedback. In the event of a complaint, you will receive a verbal response within 24-hours and a final reply in writing within 28 days. You will be kept informed during the whole process.
Professional, Efficient and Personable
Everything about Pride Community Healthcare stands for quality, whether that’s the services we provide or the staff we employ. We want to make sure that our staff can offer the very best service in their work, no matter how small the task.
In order to do this, we look at every single detail and make sure we perform it to the highest calibre. From assisting with cleaning and cooking to more sensitive roles, such as working with dementia patients, our staff are consistently professional, friendly and efficient.
Our Service Standards
We are a specialist recruiter for jobs within the health and social care industry. This means we strive to hire only people who have the perfect amount and sort of experience to make sure our clients get the very best standard of staff. In particular, Pride Community Healthcare aims to recruit individuals who have a great track record of working with diverse clients.
Pride Community Healthcare always provides an extensive and outstanding level of care and service to each one of our clients. We do this matching up our recruits to roles that allow them to thrive and make a real difference.
Quality Personal Service
Pride Community Healthcare is currently able to offer an extensive number of services to meet our clients’ needs. Our staffing specialities include supplying registered Nurses, Support Workers, Social Workers, Carers, Allied Healthcare Professionals and Cleaners to hospitals, local authorities, nursing homes and other healthcare clients in East Sussex, and beyond.
Our current clients encompass care and residential homes, charities, local authorities, private hospitals and GP surgeries. Why not get in touch with us to see how we could assist with your care staffing needs?
TO FIND OUT MORE ABOUT OUR SERVICES
Get In Touch
Our friendly staff are always available to help you with your needs. If you need help, or you have questions please by all means get in touch with us for more information.